Comments on: J.D. Power ranks cars’ initial quality: And the winner is… http://auto.freedomblogging.com/2009/06/22/jd-power-ranks-cars-initial-quality-and-the-winner-is/12063/ Car news, reviews and events Sun, 22 Nov 2009 22:01:03 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Barry http://auto.freedomblogging.com/2009/06/22/jd-power-ranks-cars-initial-quality-and-the-winner-is/12063/#comment-2143 Barry Wed, 01 Jul 2009 18:27:37 +0000 http://auto.freedomblogging.com/?p=12063#comment-2143 I will never again respond to a JDPowers survey until they come public with a promise not to disclose personal info. I did not dream that they did this. I will never again respond to a JDPowers survey until they come public with a promise not to disclose personal info. I did not dream that they did this.

]]> By: Cheryl http://auto.freedomblogging.com/2009/06/22/jd-power-ranks-cars-initial-quality-and-the-winner-is/12063/#comment-2097 Cheryl Sun, 28 Jun 2009 02:56:00 +0000 http://auto.freedomblogging.com/?p=12063#comment-2097 I don't know who does the customer surveys for Toyota, but I will never answer one again. When I went back to the dealership I was treated not so nice on the next service trip, so I know for a fact that they give the customer's info to the dealership. Never again, Cheryl I don’t know who does the customer surveys for Toyota, but I will never answer one again. When I went back to the dealership I was treated not so nice on the next service trip, so I know for a fact that they give the customer’s info to the dealership.

Never again,

Cheryl

]]> By: Sparkles http://auto.freedomblogging.com/2009/06/22/jd-power-ranks-cars-initial-quality-and-the-winner-is/12063/#comment-2063 Sparkles Tue, 23 Jun 2009 13:48:10 +0000 http://auto.freedomblogging.com/?p=12063#comment-2063 A little known fact is that JD Powers returns detailed customer surveys to the dealers. They even identify who the customer was. I was accosted by a customer service rep at a local dealer who was waiving the results of my JD Power survey at my next service visit (six months laters). That really made me question JD Powers' methods and motivation. A little known fact is that JD Powers returns detailed customer surveys to the dealers. They even identify who the customer was. I was accosted by a customer service rep at a local dealer who was waiving the results of my JD Power survey at my next service visit (six months laters).

That really made me question JD Powers’ methods and motivation.

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